Customer Information:

Any personal information gathered by Kiwinet when a customer places an order is purely for shipping purposes or to contact the customer. This information will not be shared with or sold to any third parties.

Returns:

In accordance with the Consumer Guarantees Act Kiwinet will ONLY accept returns for the following:

-          Goods damaged prior to delivery

-          Goods damaged in transit to the customer – these MUST be returned with the  original packaging

-          Goods supplied which were not ordered

-          Goods supplied which do not match their description.

If any of these occur please contact us BEFORE returning to receive instructions.

Wherever possible damaged or faulty goods will be replaced by Kiwinet; where this is not possible a full refund will be given.

Kiwinet is not able to accept returns where a customer has made an incorrect choice or has changed their mind.

Cancellations:

Customers wishing to cancel an order must do so by email before 9.00am (NZ time) the day after placing their order.

Although Kiwinet will make every effort to supply all orders placed on this site, the listing of titles and/or the placing of orders do not constitute a guarantee to supply.

Pricing:

While every effort is made to keep pricing information up-to-date, prices are subject to change without notice.

We will advise you if there are any price changes before processing your orders.

Credit Cards will not be processed until your order is ready to be despatched.